Payment and Refund Policy

Last updated: 24 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of Course A, a polished media workflow guide that covers lifestyle visuals, studio lighting techniques, camera movement principles, and smooth production methods for entertainment content. The policy governs transactions made through the website operated by glamflozy and is intended for customers located in the United Kingdom. It explains how payments are handled, when contracts are formed, and the circumstances under which cancellations or refunds may be available. The course is delivered as digital content accessible via an online platform, and this policy does not extend to any physical goods or in-person services.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing rate unless otherwise stated. Any applicable taxes are calculated at checkout based on the customer’s location within the United Kingdom. No additional charges such as delivery fees apply because the product is digital. Customers are responsible for any currency conversion fees imposed by their payment provider if paying from outside the UK. Promotional prices or discounts are valid only for the period indicated and cannot be combined with other offers unless explicitly permitted.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, as well as secure payment services that comply with UK financial regulations. Payment is authorised at the time of purchase through encrypted gateways that meet industry standards for data protection. All transactions are processed in accordance with the Payment Card Industry Data Security Standard. Authorisation is required before access to the course is granted. In the event of a payment failure, the order will not be confirmed, and no access will be provided until a successful payment is received.

Order Confirmation and Contract Formation

Once payment is successfully processed, an order confirmation email is sent to the address provided by the customer. This confirmation constitutes acceptance of the order and formation of the contract between the customer and glamflozy. The contract is governed by the laws of England and Wales. Customers should retain the confirmation email for their records as it contains details of the purchase and access instructions.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom generally have a 14-day cooling-off period from the date of purchase during which they may cancel without giving a reason. However, because Course A is digital content, this right is lost once the customer begins to access or download the material or expressly consents to immediate performance. Customers are informed of this loss of cancellation rights before completing the purchase. If access has not yet commenced, cancellation within the 14-day period will result in a full refund.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only in limited circumstances, such as when the customer cancels within the applicable cooling-off period before accessing the content or where a technical fault prevents access that cannot be resolved. Refunds are not provided for change of mind after access has begun, partial completion of the course, or dissatisfaction with the content once it has been viewed. Promotional or discounted purchases are subject to the same rules. Non-refundable items include any downloaded materials or completed modules once performance has started.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must contact glamflozy in writing via the contact form on the Contacts page or by emailing [email protected]. The request should include the order number, date of purchase, and a clear statement of the reason for the refund. Requests must be submitted within the relevant time limits. Upon receipt, an acknowledgement will be provided within five working days, and further information may be requested if needed.

Inspection, Approval, Rejection and Notification of Decisions

Each refund request is reviewed on its individual merits. glamflozy will inspect the account activity to confirm whether access to the course has occurred. Customers will be notified of the decision by email within fourteen days of receiving all required information. If approved, the refund will be processed promptly. If rejected, reasons will be explained together with any available alternatives such as technical support.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued using the original payment method. Processing typically takes between five and ten working days, although the time for funds to appear in the customer’s account may vary depending on the payment provider and bank. Customers will receive confirmation once the refund has been issued. No cash refunds or alternative payment methods are offered.

Special Rules for Digital Content and Promotional Offers

Because the course consists of digital content, the 14-day cancellation right ends as soon as the customer accesses the material or consents to immediate delivery. Promotional offers that grant early access are treated the same way. Subscriptions, if offered in the future, would be subject to separate renewal and cancellation terms disclosed at the point of purchase. No physical returns are required for digital products.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the case of failed payments, customers are notified and given the opportunity to retry. Duplicate charges are investigated and refunded where verified. Chargebacks are handled in accordance with card scheme rules, and customers are encouraged to contact glamflozy first to resolve issues. Suspected fraudulent transactions may lead to account suspension and reporting to relevant authorities while protecting customer data under UK GDPR and the Data Protection Act 2018.

Mandatory Consumer Rights That Cannot Be Excluded

This policy does not affect any statutory rights that customers have under the Consumer Rights Act 2015 or other applicable UK legislation. These include the right to goods and digital content that are of satisfactory quality, fit for purpose, and as described. Nothing in this policy excludes liability for death or personal injury caused by negligence or for fraud. Customers retain all rights to complain to the relevant ombudsman or seek redress through the courts if they believe their rights have been infringed.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy or to make a request, customers should use the contact form on the Contacts page or email [email protected]. The address for written correspondence is 2 William House, Old St Michaels Drive, Braintree, Essex, CM7 2AA, United Kingdom. This policy may be updated from time to time to reflect changes in law or business practices. Any material changes will be communicated via the website or email. The current version was last updated on 24 September 2026 and replaces all previous versions.